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Refund Policy - Money-back guarantee
Once we have sent you the email with access to download the purchased software, you can try it during 10 days. If, for any reason, you are not satisfied with the product, you can ask for a refund within this period and Moonsoft will refund the order. After the refund period, the fees paid by you are non-refundable.
Support Policy
From your purchase date, you have available for 1 year a tickets-based support that will help you to solve your issues installing, configuring and using the extension. We will also grant you full access to a private ticket system regarding your extension, where you could ask for support or include requests for new features. We'll add to the forum solutions to the issues received through the ticket system that we could find useful for other customers. You are entitled to receive support for an unlimited number of domains within this period.
We'll offer support according to our working days and hours. The support hours are between 9 AM to 6 PM (GMT+1) from Monday to Friday. We may suspend/delay support service for some days, that will be previously announced through this page, regarding staff holiday or some other eventuality.
As stated in GPL license, you are free to make code modifications to your extension, but we don't guarantee free support to modified releases, that should be requested on a paid basis.
Even if we eventually can provide some code tips, support service won't cover any kind of custom code coding or debugging by default. This applies to php, css, js or any other section of the code, either from the core component code or from the free code sections included in some of our component's configuration
For this purpose, we also have available a custom development service, customers can request code changes in order to customize the software. All customization services will be charged according to the amount of hours we evaluate are required to build the custom development. We'll build your changes over the latest version available at the time you request them.
Updates policy
During your support period, you will have unlimited access to all patches and updates regarding your extension, included downloading of mayor releases that may be published while your account is enabled. You will have access to this downloads even if the price of the extension is raised within this period for new customers.
We do our best to keep our software compatible for the latest version of the software these products are supposed to run on (Joomla/Magento CMS), but we can give no guarantee that the product will run with future versions of that software.
Changes
Moonsoft can make changes at any time to all information shown at this website, including prices or this information of Terms and Conditions, without prior notice. We'll do as much as possible for keeping the conditions accepted by each customer at their purchase-time.
LOPD
Protection of Personal Data and Royal Decree
In accordance with Spanish Law 15/99 of December 13, Protection of Personal Data and Royal Decree 1720/2007, we inform you that your Personal Data will become part of our database, which is registered at the Data Protection Agency, in order to provide access to the site www.moonsoft.es, mainly to facilitate access to the support forum and downloading purchased components.
The data collected is your username, password and email address used to access the site, and your invoice data if provided, which in no case will be transferred to third parties, shared with other users, or used for promotional purposes.
You can exercise your rights of access, correction, cancellation and opposition contacting with the site administrator at the following email address:
We only store your user information in order to grant you access to private customer sections. This doesn't include payment information that is requested at Paypal site or Stripe processor, they are the only authorities that handle and store your financial information.
If we think it could be of any help, we may request privately some access information for your site, in order to give you the best support. We'll keep that information strictly confidential as well as the data we may access at your website/database during the support functions.
Hi everyone,
First of all, I would like to thank you for the good product.
I am not an expert in php, so I have been trying to create a simple calculator using your "Business cards" template. I still can not find a way to round up numbers, even tried the solution described in a previous post here.
Here is my code:
*********************************
//base price
$base=13.00;
$num_round=number_format($num,2);
if ($language=='NL') $base=16.00;
if ($type=='E') $base=$base*1.5;
if ($pages>30) $base=$base*0.97;
if ($pages>50) $base=$base*0.93;
if ($pages>100) $base=$base*0.90;
$var1=$base*$pages;
***********************************
The exit lay-out:
Number of pages ##pages##
Price per unit ##base##
Total price ##var1##
***********************************
As I said, I took as a base the Business cards template and modified to my needs.
The calculator will have to calculate the price for translation services from one language to another. So, the normal price is 13, if from NL: 16. As you can see on the code, there is also discount depending on the number of pages.
So, I would like to have the 'base' (price per unit) and the '$var1' displayed with 2 numbers after the comma.
I would even go even deeper and put an 'if', so the discount is displayed on a separate row below the number of pages and the price per unit only the cases when a discount applies and then the total. But I suppose it's too far for my php knowledge :-)
Second issue that I experienced is the display of the calculator within an article. It does not include the main menu on the left. I am using the standard Beez5 template from Joomla and I tried everything, but I could not get the menu displayed on the article with the calculator. Strangely enough, I have the same issue with the Xmap.
I do realise that it might not be part of your support tasks to help anyone with the php codes etc., but I would really appreciate if you could help me with the above issues!
Many thanks in advance8